We want to express our gratitude for choosing Dr. Fossum’s Pet Care products for your furry friend. We truly appreciate your trust in us and understand that sometimes, a product may not be the perfect fit for your pet.
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of delivery of your first order to initiate the process.
Please make sure that you are following the directions prior to returning the product. We offer natural products and it takes time for our products to work. We recommend giving the product for at least 25 days before initiating a refund.
If you have any questions, please contact us at (413) 367-7867 or [email protected] and one of our Customer Care Representatives would be happy to assist you. We believe that quality customer service is a foundational pillar of Dr. Fossum’s Pet Care.
Things to Note:
- Limited to one return or exchange per customer.
- Only purchases up to $129.99 qualify for a refund.
- We do not take returns based on taste or if your pet will not accept the product.
- We typically process approved return/refund requests within 1-2 business days after we receive the returned item. It will likely take 2-3 additional business days for the card processor to complete the transaction.
- We do not reimburse shipping costs for outbound and/or returned items.
Additional things to know for subscribers:
- For Subscribers, it is the customer’s responsibility to ensure that their auto shipment has been cancelled.
- For Subscribers, if your dog passed away, we will refund your last order of an unopened bottle.
- For subscribers who opted for a single month’s subscription and decide to return the product, we will accept your return and refund your card, deducting $7.50 for outbound shipping.
If your product was purchased through a Dr. Fossum’s Pet Care distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
We are a small company with a big commitment to our customers, and we want to assure you that your satisfaction remains our top priority. We take your feedback seriously, and it has led us to make some updates to our return policy.